FREQUENTLY ASKED QUESTIONS

Real answers. Honest guidance. No gatekeeping.

How far in advance should I shop for my gown?

We recommend that you begin shopping for your dress at least 9-12 months before your wedding, as it can take up to 6 months for your gown to arrive.  We also suggest giving yourself an extra 8-10 weeks for alterations leading up to your wedding date.

Do I need an appointment to visit Ivory?

Ivory Bridal operates on a by appointment basis only.  By booking an appointment, we can focus on providing a personal and exceptional bridal experience. Looking for inspiration?  Check out our Instagram page.

How long is an appointment?

Our private one-on-one bridal appointments are an hour and a half.  Should you need more than an hour and a half, feel free to shoot us an email or give us a call.

What size are your samples?

Each sample gown varies by designer.  The majority of our samples are a size 8-24 but your custom gown can be ordered up to a size 30 with most designers.  We will pin you in each gown so you'll get the best idea of what your gown will look like in your size.

How many guests can I bring to my appointment?

To preserve the intimacy of your experience, we kindly ask that you bring no more than 4 guests. This keeps the focus on you - and allows the moment to feel as meaningful and memorable as it should.

Do I need to bring anything with me to my appointment?

We recommend bringing undergarments that make you feel your best - like a strapless bra, nipple covers, or shapewear if you prefer (though none are required). If possible, wear shoes close to the height you plan to wear on your wedding day, and keep your makeup light. A hair clip or tie is helpful to keep hair off your shoulders when trying on gowns.

Please avoid self-tanner or spray tans before your appointment, as they can transfer onto the gowns and affect the experience for future brides.

 Do you offer any payment plans on orders/purchases?

Yes. We've partnered with Affirm to offer flexible monthly payment plans - often with 0% interest for qualified brides. It's our way of helping you say yes to your dream gown, without the pressure. Want help getting started? Just ask - we're happy to walk you through it before or during your appointment.

What is the start-to-finish process of purchasing my dress from Ivory Bridal Boutique?

Your initial appointment will include an hour and a half private fitting in our boutique.  If you find "the one" we will take your measurements and order your dress in the size closest to those measurements.  At that point, we take a deposit of 75%.  In about 4-6 months when the gown is ready, we will notify you and you can do two things - either come back in for a follow up appointment to pick up your dress and to do any other final styling (veil, accessories, etc.) OR we can ship it to you directly for an extra fee.  Your made to order gown will most likely still require alterations, so be sure to give yourself enough time to meet with a seamstress and do any final tweaks and hemming.  Along this journey we are happy to answer any and all questions you may have so please feel free to reach out.

Do your offer/include alterations?

Alterations will be a separate cost from the dress.  We will fit you as close to your size as possible to ensure minimal alterations (not including any special changes).  Though we don’t have in-house alterations, we work closely with a handful of local seamstresses who will take the best care of you once you pick up your dress.

Returns/Exchanges

Since all gowns are made to order they are Final Sale.  Ivory Bridal does not accept any exchanges or refunds once you have purchased your dress and/or accessories.